Return and exchange

Return and exchange

Every order placed with The Rainforest Company is binding. Exchange and return of delivered goods is generally not possible, except for deliveries that deviate from the order or are damaged in transit, as well as defective goods.

Defects must be complained about immediately upon receipt of the goods. Otherwise, the goods are considered to be accepted by the customer as faultless. Hidden defects must be reported to The Rainforest Company Customer Service immediately after discovery by telephone or by email to shop@therainforestco.com.

Returns can be arranged directly with The Rainforest Company's customer service. As soon as your return has arrived in our warehouse and has been verified, we will refund the amount. Refunds vary depending on the method of payment and will be issued within 14 days of receipt of the return.

Credit card payments: The amount will be credited to your credit card account and you will see the booking on your next credit card statement.

Purchase on account: Your invoice will be reduced by the value of the returned item. You will then only pay for the item you kept. If the transfer has already been made, the amount will be credited to your bank account. For this we need your bank details (IBAN, BIC and account holder). As soon as we have these data, we will instruct the refund.