FAQ

General

The açaí berry is a purple fruit that grows in the Amazon Delta in Brazil. The berry is known as a superfood because it is rich in antioxidants. Açaí can be enjoyed in many ways, for example as a smoothie or as an açaí bowl for breakfast.

The special thing about açaí is that the berries grow wild in nature and not on plantations. Trees in the rainforest are thus protected from being cleared, unlike, for example, in cattle breeding or soya plantations. Açaí thus actively contributes to the environmental protection of the Brazilian rainforest. In addition, the berries are traded directly with local farmers and are therefore not only "fair trade" but also "direct trade". The boom of the açaí berry thus gives the farmers a real and economic incentive to protect the rainforest.

An individual best-before date is indicated on all products. Generally, all frozen Açaí Packs have a shelf life of approximately 18 months and all Açaí Bowls To Go have a shelf life of approximately 30 days from the date of purchase. Please make sure that you store your açaí correctly as indicated on the packaging.

Yes, all our products are vegan, organic, lactose-free, soy-free and contain no preservatives. We rely on the highest quality ingredients, treated or processed without chemicals to offer you the best açaí smoothies and bowls available on the market.

This is due to physical reasons, because we do not use sugar. Sugar causes a shift in the freezing point of ice, just like road salt on the sidewalk in winter.
Most ice cream manufacturers simply put enough sugar in the ice so that it is soft even at -18 degrees. To a lesser extent, the freezing point is also influenced by the fat content, so fat is added to conventional ice cream.
Of course, that is not our claim. Our claim is to use only real healthy food as ingredients for our ice cream and we do not include sugar. We sweeten with dates instead of (refined) sugar. This means that our ice cream contains only the fructose contained in the fruits and this is much lower than with normal ice cream, resulting in a much higher freezing point, about -7 to -10 degrees, compared to about -14 to -20 degrees with normal ice cream.
But this does not mean that our ice cream is less creamy. It just means that you have to give the ice cream the time it needs to reach the right temperature. Only then does it develop its full aroma.

We harvest our açaí at the optimal ripening time and only by direct shock freezing the vitamins and minerals are preserved for a long time.

The Açaí Bowls are not pasteurized with heat but with high pressure. This process is called High Pressure Processing (HPP). The vitamins and minerals of the açaí bowls are thus preserved. A refrigerated storage is important to enjoy the bowls for as long as possible.

We produce our frozen Acai Smoothie Packs near the harvest area in Brazil. Our Acai Bowls To Go are produced in Bavaria.

No. You put the frozen açaí smoothie packs directly into the blender with banana, water/milk and agave syrup. To make it easier to take the Açaí Packs out of the pack, you should hold them briefly under lukewarm water.

Order and shipping

We deliver your order with fast DPD shipping, well cooled in an insulated package and with additional dry ice and cool packs. This ensures that the cold chain is maintained over 72 hours and that your order reaches you in the best possible quality.

To let you know when your order arrives, you will automatically receive an info email and tracking link as soon as the package leaves our shipping center. You can check the shipment status at any time with your tracking link.

We ship every week from Monday to Wednesday. The delivery takes place 1 to 3 days after dispatch. As soon as your order has been shipped, you will receive a shipping confirmation and your tracking code, so you can track your order.

Please make sure that someone can accept the package, otherwise it will be sent back to the depot and defrosted. Alternatively, you can use your Tracking Link to give permission for the postman to leave your package outside the door.

We currently ship to Germany, Austria, Switzerland, Belgium, Luxembourg, Netherlands, Denmark, Sweden, Czech Republic, Poland, Slovenia, Slovakia, Hungary, Estonia, Latvia and Lithuania.

Orders to Switzerland can only be placed via our Swiss shop: www.therainforestco.ch

We currently ship 3 days a week: Monday, Tuesday and Wednesday. Your order must be received by us by 18:00 on Tuesday at the latest, so that your package will arrive the same week.

If you are not able to receive the parcel yourself, you should leave a note for the postman where he can drop off the parcel. Alternatively, you can also use your tracking link to give permission to drop off the parcel. Thanks to the insulated packaging, your order will remain frozen for a few hours after delivery so that you can pick up the parcel in the evening and store it in the freezer.

Before the dry ice can be disposed of, it must first evaporate completely. Leave the dry ice in a well-ventilated room or outdoors. After it has evaporated, you can dispose of the packaging in the recycling bin.

You can easily dispose of the cardboard and the insulating mat as a whole in the paper bin. The sustainable insulation mats are made from recycled paper.

Payment

You can choose between the following payment methods:

- Credit card (MasterCard, Visa, American Express)

- Paypal

- Sofort (with payment service provider Klarna)

- Pay later (with payment service provider Klarna)

- Amazon Pay (payment with your Amazon account)

All prices include all taxes and fees. There are no further fees for the payment.

Please pay attention to the following points to make a payment:

- You use a MasterCard, Visa or American Express card

- Type the numbers without spaces

If you continue to have difficulties with your payment, we are happy to help you further at: info@therainforestco.de